Getting Techie with IT

From Blackboard, classroom, and Lecture Capture upgrades to Pace’s very own 311 to expanding ePortfolios, find out what ITS has been up to this summer.

Message from the New CIO–Thomas Hull!
It is great to be here as the CIO of Pace University. We are the Information Technology Services (ITS) group that handles all of the computers and systems on campus. I joined Pace after 28 years in the IT industry including being CIO at Siena College, Virginia Commonwealth University, Medical College of Virginia, Visions FCU, and Cornell and IBM. We are proud of the work that we do at Pace ITS and strive to help students and faculty with using computers, wireless networking and the software applications around campus and from the Internet. Below we have outlined some “highlight” areas of recent enhancements and services that are available to everyone. We want to have the best technology services of any university and if you have any questions or comments, please let us know. 

We can conveniently be reached by the following:

Phone: 3-3333 or (914)773-3333 [Toll Free: 1-855-PACEITS (1-855-722-3487)]

We have extended our ITS Help Desk hours to 8:00 a.m.-7:00 p.m. weekdays and 9:00 a.m.-5:00 p.m. on weekends for the first two weeks of September. Please visit our website for details:    

Blackboard Upgrade 
Blackboard has been upgraded to version 9.1 (SP 6). This version brings some new enhancements and addresses outstanding issues we encountered last year.  Read more…

Classroom/Lecture Halls
ITS has continued in its pursuit of upgrading technology in the classrooms.  Several lecture halls such as Lecture Hall South in NY and Goldstein 300 in PLV have been converted to high-end rooms.  Read more…

Echo 360 (Lecture Capture) Upgrade
As part of the upgrade to version 4, you are now able to login to Echo 360 using your MyPace Portal Username and Password. This means that logging into the application no longer requires a separate username and password.  Read more…

Pace University Web Help Desk
Over the course of the last Academic year, we have been working with several departments to consolidate their respective areas into one Help Desk ticketing system. We have over 10 major departments that have been incorporated and are continuing to add more!  Read more…

Enhancements to OSA Phone Systems
A new system was installed which allows incoming calls to the new OSA call center to be queued instead of going to voice mail during busy periods.  Read more…

Pace Information Center (PIC)
The Pace Information Center (PIC) is your single source of information for any question about the university.  To reach the PIC, dial 311 from any internal administrative Pace phone, or 1-855-PACE311 (1-855-722-3311) from off-campus.  Read more…

Web Conferencing Tools
There are many products available providing web conferencing tools.  Over the past few months ITS has been evaluating the various options and working to develop our recommendations for the best tools for Pace University needs. Read more…

First Mahara User Group Meeting
On Tuesday, August 9, Pace University successfully hosted the first Mahara User Group Meeting (MUG), a collaborative discussion among local universities who use the Mahara ePortfolio open source platform. Attendees included representatives from Albertus Magnus College, SUNY Purchase, and Plymouth State University, as well as faculty, staff and students from various areas within Pace. Read more…

ePortfolio Updates
The ePortfolio Program has expanded its roots this summer in various areas, including freshman orientation, UNV101, and tenure and promotion (TAP). Read more…

Redesign of the Status Page (Previously called the System Status Blog)
Over the next few months, ITS will be reviewing the System Status Blog and combining its content with that of the prior Status Page.  All ITS Status updates will be directed to

Residence Hall Phones
Over the summer, new phones were installed in hallways and common areas in the Residence Halls to replace the phones previously located in the individual rooms. The new phones are connected to the administrative phone network and allow residents to connect to faculty and staff via their administrative offices, in addition to having the ability to dial Security and 911 much more easily.

Thin Client Deployment in the CRC Labs
Over 30 Thin Clients have been deployed to the New York, White Plains, and Pleasantville Computer Resource Center labs.  These Thin Client stations provide for a cost effective express station for users looking to log in quickly while retaining common functionalities such as access to the Microsoft Office suite, the Internet, and Printing.

New Digital Signage Vendor: ORCA
ITS worked with Marketing and Communications to bring in our new vendor for digital signage –ORCA.  All content is now managed, deployed, and distributed through them for the New York City campus. The signage provides a platform for advertising various news, events and announcements to the Pace community at key locations around the campus.

Wireless Network Enhancements
Wireless connectivity has been available in many areas, including classrooms, libraries and dorms.  This past spring and summer ITS focused on deploying wireless in the university’s administrative offices. As of July 2011, wireless network connectivity is available in all administrative areas throughout the campuses. 

Redesigned ITS Homepage
ITS has redesigned our Homepage to make searching for services easier. Check out the site at to see the new design and for the latest in ITS.